CUSTOMER EXPERIENCE & INNOVATION CONSULTANCY
Helping Businesses Design Innovative New Propositions
Using design thinking and bespoke customer journey mapping methods
to identify innovative new ways to attract and engage your customers.
Get in touch to discuss how we can help.
TEMPLETON BROWN LTD SERVICES
Whether you're an early stage start-up with a brilliant idea you need to bring to life, or
an established business looking to adapt or expand your products and services
Templeton Brown will work with you to design an outstanding customer experience from beginning to end.
Many businesses make the mistake of focusing on their product and service instead of the customer.
We'll ensure that your customer is at the heart of everything you do - that's why you'll stand out from the crowd.
Here's how we can help:
DESIGN A NEW END-TO-END CUSTOMER EXPERIENCE
Working with you we'll identify how you should best attract your customers, engage and retain them.
We'll use market intelligence, technical innovations and ideas from across other industries to inform our design.
The outputs could be new products, services or ways of working resulting in a range of new capabilities you could develop.
A visual illustration of the experience will be used to anchor your future roadmap for products and services.
STRATEGIC REVIEW
Once a range of capabilities have been identified we will work with you to prioritise these.
We can help assess where they might fit into your current plans, undertaking cost benefit analysis and creating business cases where necessary.
If deciding to outsource we can identify potential solutions and support supplier selection.
BUSINESS IMPACT ASSESSMENT
You have a good idea of what your new products and services will look like and what you need to develop - but how will this impact your business?
Do you have the right resources in the right place in your business?
Should the structure change?
Do new processes and procedures need to be designed?
We will guide you through this assessment including compilation of plans and budgets to support the change and achieve the impact you desire.
OUR TESTIMONIALS DO THE TALKING
Our Reputation Speaks for Itself
Having engaged Claire on recommendation to undertake some customer journey work for Perenna, we were so happy with output and outcome that I confidently referred her on to other organisations. Claire is a unique person who combines business knowledge with customer views, and was invaluable in assisting with regulatory customer journey scenarios for our application. The work was completed really efficiently and to a high standard.
Claire was engaged at Vida Homeloans during the initial build of the business where she supported us in developing our customer journey. Claire engaged with colleagues across the business to challenge us in creating a visionary customer experience and roadmap in a regulatory environment, drawing on her sector knowledge and technical innovation in the market. I would not hesitate in recommending Claire, she is highly motivated and delivers a high quality product, working at all levels within an organisation.
Colin Bell, Chief Operating Officer
Perenna Mortgages
Lesley Sewell
CIO / COO
WHO WE ARE
Templeton Brown Ltd have been helping businesses to grow online for over 10 years.
We have helped businesses large and small across a range of sectors including financial services, property, insurance, outsourcing, higher education and payments.
Regardless of the sector a business always has a "customer" - albeit sometimes another business. Our strength is our ability to maintain the focus on that customer whilst designing innovative, compelling and profitable propositions.
We work hard to fully understand you and your business and your key drivers before working with you to develop a "future state" outstanding customer experience.
We use design thinking and tried and tested methodologies speeding up the process and guaranteeing results which we will then work with you to take forward and implement.
CLAIRE TEMPLETON - FOUNDER
I've always been passionate about helping businesses to succeed by using technology.
Way back in 1999 I created my first website for a bank and that went on to drive 80% of their business online.
In more recent years I set up an innovation lab at IBM, one of the worlds largest technology companies, exploring how design thinking and the use of latest technologies could help businesses to innovate and grow.
Templeton Brown allows me work directly with my clients to create outstanding customer experiences. I use my tried and tested methods to define the customer journey and develop rapid prototyping to create amazing customer experiences that help my clients to stand out from the competition.
My passion is to help your business succeed by
delivering something amazing for your customers.
CONTACT US
We would love to discuss with you how you could create a compelling customer experience.
Please get in touch for a chat.
07894962757